Help centre
Got questions?
Start here for ingredients, delivery, loyalty stamps, discounts, and order support.
What ingredients do you use?+
The launch range uses single-ingredient freeze dried proteins. Each product page lists the full ingredient panel, feeding guidance, storage notes, and origin details.
How should I store the treats?+
Keep sealed pouches in a cool, dry place away from direct sun. Reseal after opening so crunchier treats stay crisp.
What is the shelf life?+
Check the best-before date on the pouch. Once opened, reseal tightly and store in a cool, dry place.
Do your treats contain allergens?+
Each product page lists its protein source and allergy note. Check carefully before ordering for dogs with sensitivities.
Do you deliver across Singapore?+
Yes. Standard delivery is S$4.50, with free delivery on orders above S$50. Delivery details are shown at checkout before payment.
Can I change or cancel an order?+
Contact us as soon as possible. Once a fresh batch has been packed or dispatched, changes may be limited.
What is your refund or returns policy?+
Because these are edible products, returns are limited for food safety. We will help with damaged, wrong, or missing items.
How do loyalty stamps work?+
Paw Pass gives one stamp per paid order. Fill your stamp card to unlock an eligible reward for a future order.
Can I use discount codes with rewards?+
Eligible Paw Pass rewards are shown at checkout when you are signed in and are validated before secure payment opens.
Still need a hand?
Send us a note and we will help you sort it.